Senior Operations Manager

About Quidax
Quidax is a cryptocurrency exchange that simplifies the buying, selling, and storage of digital currencies for individuals and businesses. We also empower fintechs with APIs to offer cryptocurrency services to their customers. With a vision to create a world where sending money is as easy as sending a text, Quidax is building for Africa and beyond.

We value simplicity, people, integrity, customers, excellence, and discipline, and we're committed to fostering a remarkable work environment for Quidaxians (our team members).

About the Role
We’re on the hunt for a dynamic Operations Manager who will play a critical role in optimizing our internal processes, ensuring efficiency, and driving operational excellence. This role is pivotal to ensuring that Quidax operates seamlessly as we scale, and it will involve managing day-to-day operations, refining workflows, and ensuring that our teams have the tools and systems to thrive.

If you’re passionate about operations, have a knack for problem-solving, and love to see businesses grow from the inside out, this might be the role for you!

Key Responsibilities

1. Operational Strategy and Execution

   • Design, implement, and optimize operational processes that align with our business objectives.

   • Continuously identify inefficiencies and recommend solutions to streamline workflows across teams.

   • Partner with leadership to align operations with Quidax’s vision and strategic goals.

2. Team and Process Coordination

   • Coordinate cross-functional teams to ensure smooth collaboration and delivery of projects.

   • Act as the bridge between various departments to drive clarity and alignment in processes.

   • Work closely with the People and Culture team to ensure smooth onboarding, training, and integration of new team members.

   • Develop and manage scalable systems for tracking and reporting key performance indicators (KPIs).

3. Compliance and Risk Management

   • Ensure that all operational activities comply with industry regulations and internal policies.

   • Proactively identify risks and implement mitigation strategies to ensure business continuity.

4. Vendor and Resource Management

   • Oversee relationships with key vendors, ensuring timely delivery of services and products.

   • Manage budgets, contracts, and resources efficiently to meet operational needs.

5. People Management

   • Lead and mentor a team of operations associates, fostering a high-performance and collaborative culture.

6. Technology and Tools

   • Evaluate and implement tools or technologies that enhance operational efficiency.

   • Work with IT and Product teams to ensure systems are secure, up-to-date, and scalable.

What You Need to Have

• Experience: At least 5 years in operations, project management, or a related role, ideally in fintech or technology startups.

• Education: A degree in Business Administration, Operations Management, or a related field is a plus.

• Skills:

  • Strong analytical skills with experience in data-driven decision-making.

  • Proficiency in process improvement methodologies (e.g., Six Sigma, Lean).

  • Exceptional organizational and project management skills.

  • Excellent communication and interpersonal skills to manage stakeholders and teams effectively.

• Mindset:

  • A proactive, problem-solving approach with a knack for identifying opportunities for improvement.

  • Ability to thrive in a fast-paced, remote-first environment.

Why Join Us?

• Impact: Be part of building Africa’s crypto future.

• Culture: A people-first company that values growth, simplicity, and innovation.

• Benefits: Competitive pay, unlimited PTO, a learning budget, SIGs (Special Interest Groups), and the opportunity to work with a passionate and talented global team.

Are you ready to redefine operations in one of the most exciting fintech companies in Africa? If yes, we’d love to hear from you!

How to apply:

We love seeing applications that speak directly to us. It’s easy for your application to get lost in a sea of generic ones, especially when we’re sorting through dozens of them. So, make yours stand out! Show us your personality, your passion, and why you’re the perfect fit. We appreciate the effort it takes to create something thoughtful and unique.

If you make it through to the next stage, you’ll likely get a pre-interview questionnaire. Think of it as a chance to show us how you’d approach the challenges we face here at Quidax. Imagine you’re already part of the team and walk us through your thought process as you tackle the problems we throw your way.

Some perks of being a Quidaxian:

• A company that cares about you and your well-being and wants to do everything to ensure that your life inside and outside work is the most satisfying it can be.

• An inclusive culture where we are always looking for improvement and cherish your input. 🙋‍♀️

• Sweet compensation package, including bonus when the company hits its goals for the year with management's discretion. 🤑

• Unlimited PTO (Paid Time off). 🥳

• Generous Parental Leave. 👶

• HMO. 👨‍⚕️

• Health & wellness check-ups annually.

• Offsite team retreat. 🌴

• Special Interest clubs i.e. book club, fitness club, etc.

• Also a front-row seat to the biggest thing in finance in the last 100 years

What our hiring process looks like

It’s a 3-step quick process!

✅ Intro call with the recruiter

✅ 1 - 2 hrs call with the Hiring Manager(s)

✅ 45 mins culture fit interview

If you want to find out more about what life at Quidax is visit Quidax Bio

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