Retention Specialist

About Quidax

We are a crypto startup and we are passionate about connecting people to an alternative financial system. At the core we believe that innovation in money didn’t end with dollars, pounds and money as we know it today, there has to be something that pushes us as a race forward. We are betting it’s crypto because we’ve seen how it connects the world together and makes the world significantly smaller financially. Our mission is to make it insanely simple for people to access & experience crypto products.

Our vision is to create a world where sending money and value around the globe is as easy as sending a text message, and we believe this future is going to be brought to you, courtesy of digital currencies.

What you’ll be doing

As a retention specialist at Quidax, you will focus on partnering with customers and internal stakeholders to ensure Quidax customers are set up for continued success

What your day-to-day looks like

● Leading ongoing communication and accountability for client satisfaction.
● Communicate client needs to the relevant department and meet objectives and deadlines.
● Prepare weekly activity and forecast reports
● Upselling and Cross-selling to expand within the existing accounts through proactive outbound calling.
● Design a customer outreach strategy that includes methods to save active & in-active customers while maintaining a positive rapport.
● Identify and resolve issues that would hinder customers from trading or utilizing the Quidax app.

What you need to have

● Minimum of 2 years of work experience with a focus on growth & retention in fintech, banking B2C companies.
● Fluent English and excellent writing skills is a must
● Strong process management, and negotiation skills.
● Sound knowledge in MS Excel, databases, Google Analytics, etc.

How to apply

Please send an application tailored to the role that speaks to us. A lot of people send in bland generic applications and it is easy and very helpful to stand out, especially when someone has been going through 100 applications, endeavour to make your application the breath of fresh air. We appreciate your great writing and you taking the time to put your application together.

We would most likely send you a test should you get through the application stage, please imagine you are already part of the team and walk us through your thinking about the problems we present.

Please know that this is a 3-month renewable contract.

What our hiring process looks like

It’s a 2-step quick process!

✅ Intro call with the recruiter

✅ 1hr call with the hiring team lead & culture fit interview