Retention Manager

Job description

About Quidax
We are a cryptocurrency exchange and we make it easy for individuals and businesses to buy and sell cryptocurrency using their local currency. We also enable fintech to provide cryptocurrency-related services to their customers through our API, making it possible for your customers to buy, sell, send, receive, or store crypto.

We are currently in Nigeria, and we are building for Africa.

Our vision is to create a world where sending money and value around the globe is as easy as sending a text message, and we believe this future is going to be brought to you, courtesy of digital currencies.

What We Are Looking For;

As a Retention Manager, you will focus on partnering with customers and internal stakeholders to ensure Quidax customers are set up for continued success.

You should be passionate about blockchain and the industry and also be familiar with growth techniques.

What You'll Be Doing;

  1. Discover and identify expansion opportunities and actively contribute to the growth of the Quidax team.
  2. Leading ongoing communication and accountability for client satisfaction.
  3. Build and maintain strong relationships by establishing credibility with clients, solving problems, and achieving business and operational objectives
  4. Monitor key customer metrics, generate insights and identify both opportunities and challenges with clients
  5. Communicate client needs to the relevant department and meet objectives and deadlines
  6. Drive the end-to-end user lifecycle journey through various engagement and retention strategies
  7. Creating weekly and monthly marketing plans and budgets for our different products.

Job requirements

What you need to have

  1. Minimum of 4 years of work experience with a focus on growth & retention in fintech, banking B2C companies.
  2. Successful track record in Retention Management
  3. The ability to identify problems, provide solutions and adopt a general account management approach.
  4. Tactical awareness, providing operational capabilities around forecasting and reporting.
  5. Strong process management, financial acumen and negotiation skills.
  6. Sound knowledge in MS Excel, databases, Google Analytics, etc.

Our core values are:

  • Simplicity: as the sign of great understanding and empathy

  • People: investing in our people and making the work experience a remarkable one

  • Integrity: being true & honest; to ourselves and those counting on us

  • Customers: the reason we exist because customers exist, so we love and respect them

  • Excellence: doing things in a first-class way, going above and beyond.

  • Discipline: leadership and doing what you say you would, no matter how we feel.

About Pay and Benefits 🏆:

  • Competitive Salary for the matched experience and role.
  • Work from anywhere around the world.
  • Unlimited leave days
  • Health insurance
  • Amazing culture 🤯 and a front-row seat to the biggest thing in finance in the last 100 years
  • You also have a company that cares about you and your well being and wants to do everything to ensure that your life inside and outside work is the most satisfying it can be.

How to apply

Please send an application tailored to the role that speaks to us. Many people send in bland generic applications and it is easy and very helpful to stand out, especially when someone has been going through 100 applications. Endeavour to make your application the breath of fresh air. We appreciate great writing. Take the time to put your application together.

Process: 🗓 

CV screening > Intro call > Team interview(s) > Culture interview > Offer

(for some roles, we include a task, but we will notify you if this is the case).