Fiat Operations Intern

About Quidax

We are a crypto startup, and we are passionate about connecting people to an alternative financial system. At the core we believe that innovation in money didn’t end with dollars, pounds and money as we know it today, there has to be something that pushes us as a race forward. We are betting it’s crypto because we’ve seen how it connects the world together and makes the world significantly smaller financially. Our mission is to make it insanely simple for people to access & experience crypto products.

Our vision is to create a world where sending money and value around the globe is as easy as sending a text message, and we believe this future is going to be brought to you, courtesy of digital currencies.

We always and strongly encourage candidates from all backgrounds and identities to apply. With each new hire, we look to diversify, strengthen our team, and be more purposeful about building our culture. On the other hand, we look to give you the opportunity to grow, do the most impactful work of your life tackling problems that matter while being happy doing it.

What you’ll be doing

As an intern in the Fiat Operations Team, your primary focus will be on assisting and learning from various aspects of our operations. Your responsibilities will include providing support to our customer success team, actively participating in brainstorming sessions, and contributing to the overall enhancement of our fiat products under the guidance of experienced professionals.

You will work closely with customer support teams to gain insights into customer interactions and identify potential areas for improvement. During brainstorming sessions, your role will be to contribute ideas and learn from the creative process of product enhancement. Collaborating with cross-functional teams, you will assist in translating these ideas into actionable plans aligned with our product development goals.

A significant part of your learning experience will involve data-driven decision-making. You will have the opportunity to analyze relevant data, under supervision, to gain insights into customer behavior, preferences, and market trends. Your contributions will play a supportive role in formulating strategies to optimize the performance and features of our fiat products.

Additionally, you will actively participate in specific projects within the Fiat Operations Team, gaining exposure to various aspects of product development, customer support, and operational processes. This internship is designed to provide you with a well-rounded learning experience, allowing you to contribute and learn from the team's objectives while developing valuable skills in the financial and crypto space.

Your dedication and willingness to learn will be crucial to your success in this internship, providing you with the opportunity to explore and contribute to a dynamic and evolving field within the financial industry.

What your day-to-day looks like

• Sync with your team lead on the direction for the week/day.

• Brainstorm with the team to come up with cool ideas.

• Support Customer Success team in understanding and addressing customer requests.

• Collaborate with cross-functional teams to put checks in place to prevent losses.

• Join in an argument about some random stuff.

What you need to have

• 0-1 year experience in customer success, ideally in the FinTech space.

• Basic knowledge of Microsoft Excel

• Excellent communication and interpersonal skills

• Analytical and process-oriented mindset

• Be obsessed with data and building products.

Nice To Haves

• You're truly invested in the tech space.

• You're open to new working ways and are not afraid to question current structures and ways of doing things.

• Love for Fintech/Crypto Products.

Our core values are:

• Simplicity: as the sign of great understanding and empathy

• People: investing in our people and making the work experience a remarkable one

• Integrity: being true & honest; to ourselves and those counting on us

• Customers: the reason we exist because customers exist, so we love and respect them

• Excellence: doing things in a first-class way, going above and beyond.

• Discipline: leadership and doing what you say you would, no matter how we feel.

Reporting Structure: 

The Fiat Operations Intern would report to the Fiat Operations Associate at Quidax.

How to apply

Please send an application tailored to the role that speaks to us. A lot of people send in bland generic applications, and it is easy and very helpful to stand out, especially when someone has been going through 100 applications, endeavor to make your application the breath of fresh air. We appreciate your great writing and you taking the time to put your application together.

We would most likely send you a test should you get through the application stage, please imagine you are already part of the team and walk us through your thinking about the problems we present.

What our hiring process looks like

It’s a 3-step quick process!

✅ Intro call with the recruiter

✅ 1hr call with the hiring team lead

✅ 45mins culture fit interview